Terms & Conditions
F L Events Ltd – Terms and Conditions of Booking
These terms and conditions shall apply to all Bookings made with us, F L Events Ltd, a company registered in England and Wales under number 16977849, whose registered office address is Jacks Hill, Great North Road, Graveley, Hertfordshire, England, SG4 7EQ (referred to in these Terms and Conditions as “the Company/We/Us/Our”).
These Terms and Conditions govern all Bookings made with us and will form the basis of the Contract between you and us. Before making a Booking, please ensure that you have read these Terms and Conditions carefully. If you are unsure about any part of this document, please ask us for clarification.
1. Definitions and Interpretation
1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
“Booking” means your booking made with us;
“Client/You/Your” means you, the individual, business, sole trader or other corporate entity making the Booking with us. Where the person making the Booking is doing so on behalf of another person, a group of people or a business, that person confirms they have the authority to contractually bind and enter into the Contract on behalf of that other person, group of people or business;
“Consumer” is as defined under the Consumer Rights Act 2015;
“Contract” means the contract formed in accordance with clause 2, which will incorporate and be subject to these Terms and Conditions;
“Confirmation” means the notification made by the Company that the booking has been accepted. This notification is subject to these Terms and Conditions;
“Participants” means any participants under your Booking;
“Premises” means the premises which, unless otherwise agreed by us, the Booking is to take place at; and
“Website” means www.fleventsltd.co.uk
1.2 Unless the context otherwise requires, each reference in these Terms and Conditions to:
1.2.1 “writing”, and “written” includes faxes and emails;
1.2.2 a statute or a provision of a statute is a reference to that statute or provision as amended or re-enacted at the relevant time;
1.2.3 “these Terms and Conditions” is a reference to these Terms and Conditions and each of the Schedules as amended or supplemented at the relevant time;
1.2.4 a Schedule is a schedule to these Terms and Conditions;
1.2.5 a Clause or paragraph is a reference to a Clause of these Terms and Conditions (other than the Schedules) or a paragraph of the relevant Schedule; and
1.2.6 a "Party" or the "Parties" refer to the parties to these Terms and Conditions.
1.3 The headings used in these Terms and Conditions are for convenience only and shall have no effect upon the interpretation of these Terms and Conditions.
1.4 Words imparting the singular number shall include the plural and vice versa.
1.5 References to any gender shall include the other gender.
1.6 References to persons shall include corporations.
2. The Contract
2.1 If you wish to make a Booking with us, our Website will guide you through the ordering process. Before submitting your Booking, you will be given the opportunity to review and amend it. Please ensure that you have checked this and that you have read these Terms and Conditions carefully before submitting it. If you are unsure about any part of these Terms and Conditions, please ask us for clarification.
2.2 No part of our Website constitutes a contractual offer capable of acceptance. Your Booking constitutes a contractual offer that we may, at our sole discretion, accept. A legally binding contract between you and us will be created only once we accept your Booking, which will be indicated by us sending you our Booking Confirmation in writing. All Bookings are subject to these Terms and Conditions.
2.3 Please note that Bookings shall be subject to availability. Should a space be available, a legally binding contract will be formed when we provide our Confirmation to you. The Contract will incorporate, and be subject to, these Terms and Conditions.
2.4 It shall be your responsibility to disclose anything that may be relevant to the ability of the Participant to take part in the Booking at the time of booking with us. This may include, but is not limited to, disability access, injury, mobility issues or dietary requirements and allergies.
2.5 We may be able to accommodate certain changes to the Booking, at our discretion and subject to availability. If we can accommodate your requested changes, we will inform you of any change to the price and you will need to accept this in writing before we can proceed.
2.6 You agree to provide us with your up to date contact details when making your Booking in order for us to communicate important information with you.
2.7 If you fail to disclose any relevant information and we are informed after your Booking, we reserve the right to charge for any additional fees we may incur as a result, or in some cases, we may need to cancel your Booking.
3. Your Booking
3.1 Your Booking may be a timed session. You agree to leave the Premises at the expiry of your timed session, regardless of whether you arrived on time or not. For reference, all information concerning timed sessions (including timings) will be available via our Website.
3.2 We reserve the right to refuse entry, or request the removal of any Participant from the Premises without any right to a refund any person who, in our sole opinion, does not follow our reasonable instructions (particularly relating to health and safety) is exhibiting antisocial, offensive, violent, unsafe, or otherwise inappropriate behaviour. Additionally, we may, at our sole discretion, arrange for travel arrangements for a Participant in these circumstances, and charge for any costs incurred by us in doing so.
3.3 Certain aspects of the Booking are dependent on external factors, including but not limited to weather. If, due to circumstances beyond our control, we have to cancel or reschedule any part of the Booking, we will notify the Participant and/or you immediately to minimise disruption. We will use all reasonable endeavours to ensure that the Booking takes place in the manner and order as originally described to you, however no refunds will be offered in the event that this is not the case. All itineraries and schedules provided by us shall be subject to change.
4. Fees and Payment
4.1 Unless otherwise agreed by us, payment will be required in full, in advance at the time of making the Booking. We will be unable to confirm your Booking until this has been paid.
4.2 Unless otherwise stated in writing, we reserve the right to charge any incidental expenses for materials used and for third party goods and services supplied in connection with the Booking. We will inform you where this is the case.
4.3 The time for payment is of the essence of the Contract. If you fail to make any payment to us by the due date then, without prejudice to any statutory rights which we may have, we will have the right to suspend the Services and charge you interest on a daily basis at the rate of 4% per annum above The Bank of England base rate from time to time, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998. Such interest will accrue after as well as before any judgment. We will also charge for any costs we incur in attempting to recover any outstanding debt.
5. Cancellation
5.1 Please note we offer a strict no refunds policy in line with clause 5.2. We may, however, apply credit for a future booking at our sole discretion.
5.2 Except at our sole discretion, you will not be entitled to cancel, postpone or rearrange the date for the Booking. You may need to cancel and rebook.
5.3 If you do not make any payment to us on time, then we reserve the right to cancel your Booking and charge for any costs we may have incurred as a result.
5.4 Either you or we may cancel this Contract without liability by giving written notice, if we or you:
5.4.1 breach the Contract in a material way and fail to remedy the breach within 14 days of being asked to do so in writing (a breach is considered material if it is not minimal or trivial in its consequences to the cancelling party, regardless of whether it was caused by any accident, mishap, mistake or misunderstanding); or
5.4.2 go into bankruptcy, liquidation or administration, if a receiver is appointed, or if we or you cease, or threaten to cease, to carry on business.
5.5 If you cancel under clause 5.4, you will only be required to pay for services we have already provided up until the point at which you inform us that you wish to cancel. These sums will be deducted from any refund due to you or invoiced to you, depending on the amount paid at the date of the cancellation.
5.6 If, due to circumstances beyond our control, we have to make any change in the arrangements relating to your Booking, we shall notify you as soon as possible. We shall endeavour to keep such changes to a minimum and shall seek to offer you arrangements as close to the original, or better, as reasonably possible in the circumstances. If we have to make a significant change for any reason, or cancel the Booking at our sole discretion, we shall offer you the alternative or an option to have all sums refunded to you within 14 days.
6. Government Restrictions and Other Events Outside of Our Control (Force Majeure)
6.1 We will not be liable for any limitations in the service we are able to provide where this is caused by government-imposed restrictions or prohibitions, such as limitations on guest numbers. If restrictions have been imposed on the date of your Booking, but the Booking is still legally able to take place, we will adhere to the government restrictions, but this will not prevent us from honouring the Booking and it will not be cancelled, or the fees reduced, unless we confirm otherwise.
6.2 If we have to cancel the Booking due to any cause beyond our reasonable control, we will offer an alternative date. If a suitable date cannot be agreed, we will refund the fees paid.
6.3 Subject to this clause 6, we will not be liable for any failure or delay in performing our obligations where that failure or delay results from any cause that is beyond our reasonable control. Such causes include, but are not limited to: adverse weather, power failure, internet service provider failure, strikes, industrial action by third parties, fire, flood, storm, earthquake, subsidence, acts of terrorism or war, epidemic or natural disaster, or any other event beyond our reasonable control.
7. Liability and Indemnity
7.1 Nothing in these Terms and Conditions excludes or seeks to exclude our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
7.2 Except as provided in clause 7.1 above, we will not by reason of any representation, implied warranty, condition or other term, or any duty at common law or under the express terms contained in the Contract, be liable for any loss of profit or any indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by our employees, agents or otherwise) in connection with the performance of our obligations under the Contract. All warranties or conditions whether express or implied by law are expressly excluded, to the maximum extent permitted by law.
7.3 Any property brought to the Premises (including, but not limited to, motor vehicles and their contents) by any person is done so at their own risk. We will not be responsible for any loss or damage to such property.
7.4 Nothing in these Terms and Conditions seeks to limit or exclude your rights as a consumer. For full details of your legal rights and guidance on exercising them, we recommend you contact your local Citizens’ Advice Bureau or Trading Standards Office.
8. Data Protection
8.1 If you provide us with the personal data of any other person, you warrant that you have obtained the permission of that other person to pass their data to us. We will only collect, store and process it in order to fulfil the Booking and meet our obligations under the Contract and will not use it in any other manner without consent.
8.2 For further information, please refer to our privacy policy, available on request.
9. Other Important Terms
9.1 We may transfer (assign) our obligations and rights under these Terms and Conditions (and under the Contract, as applicable) to a third party (if for example, if we sell our business). If this occurs, we will inform you in writing. Your rights under these Terms and Conditions will not be affected and our obligations under these Terms and Conditions will be transferred to the third party who will remain bound by them.
9.2 You may not transfer (assign) your obligations and rights under these Terms and Conditions (or the Contract) without our express written permission.
9.3 The Contract is between you and us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions.
9.4 Any part of these Terms and Conditions found to be unlawful, invalid or otherwise unenforceable would be severed from our Contract. This will not affect the validity and enforceability of the remaining parts of the Contract.
9.5 If the rights under these Terms and Conditions are not exercised or enforced following a breach of contract by either party, this does not mean that either of us has waived our right to do so at a later date.
10. Law and Jurisdiction
10.1 These Terms and Conditions and the relationship between you and us (whether contractual or otherwise) will be governed by, and construed in accordance with, the laws of England and Wales.
10.2 Any dispute, controversy, proceedings or claim between you and us relating to the Contract or these Terms and Conditions (whether contractual or otherwise) will be subject to the jurisdiction of the courts of England and Wales.